I1rm Responsible Gaming — Stay in Control, Play Smart
I1rm believes that healthy gaming starts with self-awareness. This page provides guidance, self-control tools, and support resources to help Malaysian users enjoy the platform in a balanced and responsible way.
I1rm's Commitment to Responsible Gaming
As a digital entertainment platform serving Malaysian users, i1rm takes this social responsibility seriously. Online gaming should be a source of fun and entertainment — not financial or emotional stress. We are committed to ensuring the platform is used in a healthy, controlled, and responsible manner.
Our responsible gaming policy covers the provision of self-control tools, early warning sign information, and guidance on getting help when needed. i1rm does not encourage excessive gaming and is always committed to supporting user wellbeing as a top priority.
User wellbeing comes before any bet
Tools to manage limits, take breaks, and self-exclude are available in your account
Our team and external resources are available whenever you need support
Recognise the Signs of Risky Behaviour
Gaming becomes a problem when it starts to negatively affect your daily life — whether financially, in your relationships, at work, or on your mental health. Here are some warning signs to watch for in yourself or someone close to you:
- Borrowing money to keep playing
- Neglecting bills and financial responsibilities
- Repeatedly exceeding your set budget
- Feeling restless or uncomfortable when not playing
- Hiding gaming activity from family
- Playing to escape problems or stress
- Spending far more time than you planned
- Neglecting work, studies, or family
- Frequently thinking about gaming even when not playing
- Chasing losses with bigger bets
- Unable to stop even when you intend to
- Increasing bet amounts to get the same level of satisfaction
If you recognise one or more of the signs above in yourself, that's not a sign of weakness — it's a sign that it's time to take steps to protect yourself. i1rm is fully here to support you.
How to Set Healthy Time and Budget Limits
One of the most effective ways to game responsibly is to set clear limits before you start. Here's a practical guide:
- Set a fixed budget: decide how much MYR (RM) you are comfortable spending each week or month on entertainment — just like a budget for movies or dining out. Never use money set aside for daily necessities.
- Set a time limit: decide how long a gaming session is right for you — for example, no more than one hour a day. Use your phone timer as a reminder.
- Quit while you're ahead: many players who win keep going until they've lost it all. Set a clear goal and stop once you've reached it.
- Avoid playing when you're not in a stable headspace: don't use gaming as a way to cope with stress, frustration, or boredom. An unstable emotional state can lead to poor decisions.
The most enjoyable gaming experience is one played without pressure and within limits you've set for yourself.
Available Self-Control Features
I1rm provides several self-control features that users can access through their accounts. These tools are designed to help you stay in control of how you use the platform:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once this limit is reached, further deposits will not be processed until the next limit period begins. Limits can be reduced at any time, but increases require a cooling-off period before taking effect.
If you feel you need a break from the platform, you can activate a cooling-off period lasting anywhere from a few days to a few weeks. During this time, access to your account will be temporarily suspended, giving you the space to reflect on your gaming habits.
Users who feel they need a longer break can apply for self-exclusion for an extended period. During this time, the account will be fully suspended and the user will not receive any promotional communications from i1rm.
To access these self-control features, log in to your i1rm account and go to account settings. If you need help activating any of these controls, contact our support team via live chat or email at [email protected].
Minor Protection
I1rm strictly prohibits anyone under the age of 18 from registering or using any service on the platform. This is not merely a legal requirement — it is a moral responsibility we take seriously.
All registrations require age verification, and we reserve the right to request identity verification documents at any time. Any account found to be owned by a minor will be closed immediately with no refund.
If you are a parent or guardian, we encourage you to take the following steps to protect children from accessing online gaming platforms:
- Keep your device and online account passwords secure and out of reach of children.
- Use parental control software on shared devices to block access to gaming sites.
- Have open conversations with your children about the risks of gambling and the importance of financial responsibility.
Maintain Life Balance and Seek Help When Needed
Gaming is just one small part of a balanced life. i1rm encourages users to maintain a healthy balance between online entertainment and everyday activities — such as exercising, spending time with family and friends, and pursuing other interests and hobbies.
If you or someone you know is struggling with problem gambling, seeking professional help is a smart and courageous step. Problem gambling is a treatable condition, and many people have successfully regained control of their lives with the right support.
Malaysian users can access help and support through a variety of locally available channels. Speaking with a family doctor, counsellor, or mental health professional is a good starting point. Support from trusted family members and friends also plays an important role in the recovery process.
The i1rm support team is ready to help you activate any self-control features or answer questions about responsible gaming.
Email: [email protected]
For more information about the platform, visit our FAQ section.
Continue enjoying the platform in a healthy, responsible way.