I1rm Privacy Policy — User Information Protection
Your privacy is our priority. This page explains how i1rm collects, uses, stores and protects the personal information of Malaysian users on our platform.
Information We Collect
When you register and use the i1rm platform, we collect several categories of information to ensure our services function correctly and securely. The types of information collected are as follows:
- Full name as shown on your identity document
- Date of birth for age verification
- Email address and phone number
- Encrypted password
- Device type and operating system
- Browser type used
- IP address and approximate location
- Login session and activity records
- Deposit and withdrawal records in Malaysian Ringgit (RM)
- Payment methods used (DuitNow, FPX)
- Transaction reference numbers for internal records
- Games and betting accessed
- Duration of platform usage
- Saved account preferences and settings
Why This Information Is Collected
I1rm uses the information collected solely for purposes related to platform operations and user experience. Your information is not sold to any third party for external marketing purposes. The following are the primary purposes for which data is used:
- Identity and age verification: ensuring all users meet the minimum age requirement of 18 and that account information is valid.
- Financial transaction processing: processing deposits and withdrawals in MYR accurately and securely.
- Customer support: enable the i1rm support team to verify user identity and resolve account issues quickly.
- Platform improvements: analyse aggregated, anonymised usage patterns to improve platform design, speed, and features.
- Legal compliance: meet reporting or investigation requirements imposed by relevant authorities when required.
- Account security: detecting unusual or suspicious activity and taking preventive action to protect your funds and data.
Use of Cookies and Session Tracking
The i1rm platform uses cookies — small text files stored in your browser — to enhance your experience and keep core platform functions running smoothly. The cookies we use fall into several categories:
Required for login, account sessions, and security functions. Cannot be disabled without affecting platform functionality.
Collects anonymised usage data to help us understand how users interact with the platform.
Saves settings such as language preference and display layout so you don't have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect your ability to log in or use certain platform features.
Data Storage, Security and Third-Party Sharing
Data Storage & Protection
All personal information of i1rm users is stored on servers protected with SSL encryption and strict access controls. Passwords are never stored in plain text — they are processed through hashing before storage, meaning that even in the event of a data breach, your original password cannot be directly recovered.
We implement appropriate technical and procedural security controls to prevent unauthorised access, disclosure, alteration or destruction of data. Access to users' personal information on our end is restricted to staff who genuinely need it to carry out their responsibilities.
Sharing with Third Parties
I1rm does not sell, rent or trade users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment providers: transaction details required to process deposits and withdrawals in RM are shared with local payment service providers such as FPX.
- Legal requirements: if required by law or a valid court order, the necessary information will be shared with the relevant authorities.
- Business transfer: in the event of a business merger or acquisition, user information may form part of the transferred assets, subject to equivalent protections.
User Rights and How to Contact Us
As an i1rm platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Submit your request through customer support.
If any information we hold is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may request account closure and data deletion, subject to applicable legal record-keeping requirements.
Contact Our Privacy Team
For any enquiries regarding this privacy policy, data access requests, or complaints relating to the protection of your personal information, please contact us:
Email: [email protected]
We aim to respond to your enquiry within 5 business days. For more information about the platform, visit our FAQ section.
Changes to This Privacy Policy
I1rm reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be published on this page with a new effective date. We encourage users to review this page periodically. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Have more questions? Find answers to the most frequently asked ones.